We created the LogCall solution because the larger players in the market were selling big-ticket software systems with great benefits but at a cost of thousands of dollars plus high on-going maintenance fees. We saw that the market needed someone to provide all the benefits in one extremely low-cost solution, and we answered the call!

Accessibility

• Accessible to your staff and clients 24 hours a day
• Offices all over the world? No Problem! Accessible anywhere with internet access
• 24/7 customer support , without adding to your Help Desk staff

Cost and Business Benefits

• Quickly locate company-wide issues
• Up-to-the-minute status on customer issues
• Raise service levels by resolving calls faster
• Handle more calls in a day
• Quickly recognise trends and trouble spots
• Create transparency and increase accountability across your organisation
• Leverage existing information
• Decrease the number of calls you receive by allowing customers to enter their own issues and access your knowledge database
• Easier sharing of information and knowledge
• Reduce the need for meetings and allow staff to work across geographic boundaries

Easy To Use

• Simple-to-use templates with intelligent dropdown menus
• Clean, straightforward interface which is easy to use. Click here to see screen shot
• Easy to install and use - all you need is a web browser and an Internet connection
• Easy maintenance in one server location - no individual client installations or updates needed

Security

• Secure access for your remote staff and your customers