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- Easy-to-use screens make it simple to track service requests, complaints, compliments, break-down notifications, suggestions and other calls
- Multi-user access from any platform, anywhere in the world where there is Internet access
- User pays per volume logged, rather than per-seat, so if you don't use the system, you don't pay for it (this is why we are better than the competitors)
- Customisable with your logo and branding so your customers will feel they are dealing with your company rather than a third party website
- User access control so you can control what all the users can see and do, your internal users, external customers and partners
- Ability to define your own Issue Priorities, Escalation Times and Support Issue categories
- Automatic email notification of Calls and Issues
- Comprehensive reporting and ability to search database for troubleshooting
- Easy deployment - operational in seconds with simple set-ups over the internet (comprehensive help notes and telephone support)
- State-of-the-art security provided within the system
- A full stand-alone in-house Web application is also available at a negotiable rate
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