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- Your customers are allocated a login and password and an internet address to go to
- They then log their service requests, complaints, compliments, breakdown notifications, suggestions, or other calls as required
- The system automatically sends an email to your specified service staff to alert them to the situation
- Your staff respond depending on the priority of the call, the customer specified response times and the Service Level Agreement you have with your customer
- The initial call, your responses and further communications are recorded in the LogCall database against the call number
- At any time your customer can check on their call and its progress
- You have a login and can log, track and action your customer's call
- When concluded the call can be closed, but will be available to view on a 'closed calls' list
It's that simple and effective!
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